Refund and returns policy

Returns

Unless stated otherwise, our return policy lasts 15 days. If 15 days have gone by since you received the package, unfortunately we can’t start a return.

To be eligible for a return, the item must show a tracking scan within 15 days of the return being authorized or the return will be closed.

The item must be unused and in the same condition that you received it. It must also be in the original packaging. If you do not have the original packaging additional restocking fees may apply.

Please allow 7-10 business days for us to process your return. Business days are Monday-Friday.

When purchasing modification kits or any other electrical equipment/components you are expected to have experience and knowledge with these systems. We are not responsible for any damage caused from misuse or negligence by the user.

All charging boards kits are tested before they are sent out to you. When you receive it, you should perform a bench test before installing to ensure that nothing has been damaged in transit.

A bench test means the kit is not installed on the video game board. It can be tested connecting the battery and the USB-C charger to the USB-C connector. You will need to split the board from its frame for being able to connect the USB-C charger. If the status lights indicate the battery is charging or is full, the boards works well.

We DO NOT offer refunds for defective items, we only offer exchanges. If you wish to return a defective item for a refund then the normal refund policies will apply. This includes the buyer being responsible for any return shipping or restocking fees. This is to avoid fraudulent returns, we appreciate your understanding.

If we determine the return is fraudulent a partial refund may be issued and you will be blocked from future purchases with us.

Refunds (if applicable)

Once we receive your return, please allow 7-10 business days for us to process the return. All returns are inspected and if approved, then your refund will be processed. A credit will automatically be applied to your original method of payment, usually this takes 5-7 business days.

Please note that Stripe (Our Payment gateway) does not refund payment fees, this amount will be deducted from the total cancellation refund.

Defective items

If your item is defective or damaged you must contact us within 15 days of the delivery date or you will not be eligible for a replacement.

We only offer exchanges on unused items if they are defective. If you have a defective item you will be able to receive an exchange only and not a return for a refund. Please allow 7-10 business days for your exchange to be processed. If you want to return the defective item for a refund instead, normal refund policies will apply. You will be responsible for return shipping. If you need to exchange it for the same item, send us an email by the contact form.

As stated above we DO NOT offer refunds for ANY defective items, we only offer exchanges. If you wish to return a defective item for a refund the normal refund policies will apply. This includes the buyer being responsible for any return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
If you’ve done it and you still have not received your refund yet, please contact us by the contact form.

Order cancellations

Orders may be eligible for cancellation before a shipping notification is issued. Please contact us via email using the contact form to see if your order can be cancelled.

Please note that Stripe (Our Payment gateway) does not refund payment fees, this amount will be deducted from the total cancellation refund.

Shipping

To return your product, contact us using contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

These policies are subject to change without notice at the discretion of us.