Shipping policy

Processing time

Your order will be processed and you will receive the tracking number within 1-2 business days.

The package will be delivered to the post office within 2-5 business days.

In special cases, such as when we are on vacation, a notice will appear on the page indicating when order processing will resume.

Shipping rates and delivery estimates

For now, the shipping rates are the same for all orders, it just varies for Spain orders or International orders.

The shipping cost include: Shipping, bubble envelope and extra bubble layer.


Shipment method Estimated delivery time Shipment cost
Registered mail
Certified Envelope
3-5 business days 6 €
Registered mail
Certified Envelope
2-6 weeks
9 €
Registered mail
Certified Package
2-3 weeks / 1 week* 48 €

* If the order is lightweight (less than 100 grams including all packaging), it will be sent as urgent at the same price; otherwise, it will be sent as indicated.

Shipment tracking

You should receive an email with the link where you can check the tracking number. It can also be checked in other pages like 17track:


Please replace the XXXX with your tracking number.

For customer from the USA, Canada:

With some countries the tracking number is not updated even though the package has already been delivered to the customer. So, you can just know if it left Spain.
Some countries do not provide information about the arrival of the international certified letter. This is due to the internal politics and operation of their postal services. We cannot intervene.

The packages are delivered correctly, the issue is just the tracking. If this is a big deal for you, please buy it from our resellers. Apology for the inconvenience.

Notes for USA:

      1. The shipments in this country are managed by the United States Postal Service. If you wish, you can contact them at your local post office and inquire about your package.
      2. If you are not at home during the first delivery attempt, they may not notify you with a notification paper or phone call. Your package could end up sitting in your local postal office for weeks and, ultimately, be returned to me if nobody claims it. It sounds incredible, but it seems that the postal service in some states of the United States is very unreliable. Please be alert about your order.

Customs, duties, and taxes

European customers must need to pay the VAT in the payment progress.
Non-European customers may need to pay it for picking up the package. This depends on the maximum value of imported goods for you country.

The giltesa’s shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


If you see that the package arrives damaged, please take photos before opening it.

Whether the package is damaged or not, please test the products are working properly as soon as possible. In general, the products can be tested without installing them. Check the Returns Polity for more details.

Returns Policy

For more detail, please review our Returns Policy.


For more information, please contact us by e-mail