Our products can be purchased directly from us through this website and from the Tindie, Etsy or eBay stores. All shipments are made from Spain, regardless of the store used to make the purchase. Read the following sections to understand the preparation time for your order, shipping, taxes, etc.
Processing time
Your order will be processed and you will receive the tracking number within 1-3 business days. Then the package will be delivered to the post office within 1-4 business days.
We ship every Monday and Thursday.
In special cases, such as when we are on vacation, a notice will appear on the page indicating when order processing will resume.
Shipping rates and delivery estimates
All shipping methods offered are through Correos Spain. When they arrive in your country, they will be delivered by the corresponding state-owned company in your country, for example: USPS, Deutsche Post, Japan Post, NZ Post, Correos Mexico, etc.
Once the shipment arrives in the destination country, it is usually possible to continue tracking it through the local courier company’s website.
The shipping cost includes taxes, if applicable, as well as a bubble envelope, a foam layer, and an additional bubble layer.
If the shipment is a Standard Certified Package, it is sent in a recycled cardboard box instead of an bubble envelope.
| SHIPMENT METHODS | COUNTRY | ORDERS UP TO | SHIPMENT COST |
|---|---|---|---|
Certified Envelope (Registered Mail):
|
Spain | 6.3 € | |
| Worldwide except USA |
150 € | 9.3 € | |
Mailbox Envelope:
|
Worldwide | 30 € | 6.3 € |
| USA | 50 € |
9.3 € | |
Standard Certified Package:
|
Worldwide | 42 € | |
Store pickup:
|
Shipping Destinations
We offer shipping to the following countries. If your country is not on the list and the website does not allow you to place your order, you can contact us so we can check whether this is correct or a website error.
Not all shipping options are available in every country, as this depends on the postal service and the agreements between countries. For example the Mailbox Envelope (Economy Shipping) is only available in 35 countries. You can simulate an order without completing payment to see the shipping options available.
Shipment tracking
You should receive an email with the link where you can check the tracking number. It can also be checked in other pages like ParcelsApp or 17track :
-
- https://www.correos.es/es/en/tools/tracker/items/details?tracking-number=XXXX
- https://parcelsapp.com/en/tracking/XXXX
- https://t.17track.net/en#nums=XXXX
Please replace the XXXX with your tracking number.
Customers from the USA, Canada:
In some countries, the destination postal company does not update the tracking information at every step during the shipment. It is common that they do not mark it as delivered, even if you have received it.
In case of any issue, we as senders can open an inquiry to check the actual status of the shipment if needed.
Customs, duties, and taxes
- European customers must pay the VAT during the payment process. (Only intra-community countries (1))
- European businesses should deduct the taxes if they enter a correctly registered VAT number in the VIES – VAT Information Exchange System.
- Shipments to US territories must pay customs duties during the payment process. (2)
- The rest of the countries may need to pay it when picking up the package. This depends on the maximum value of imported goods for your country.
(1) Since our store is located in Spain, all customers in EU countries must pay VAT at the store.
– No additional charges will be made upon delivery.
– The applicable countries are:
Austria, Germany, Belgium, Bulgaria, Cyprus, Czechia, Croatia, Denmark, Estonia, Spain, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, and Sweden.
(2) Since the removal of the Minimis exemption, all shipments to the USA are subject to customs duties. Collection is handled by the store, after which the package is forwarded to Correos Spain → USPS → US government.
– No additional charges will be made upon delivery.
– The applicable countries are:
United States, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands.
The giltesa’s shop is not responsible for any customs and taxes applied to your order, except for the countries mentioned above. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delayed, Lost, Returned, or Damaged Shipments
If your shipment has not arrived within the estimated delivery time, please contact us so we can file a claim with Correos Spain. They will coordinate with your country’s postal service to investigate the status of your package. Since international shipments involve multiple courier companies, the resolution process may take up to 2 months, although it is usually resolved within 3 weeks.
Once the issue has been resolved, we will proceed accordingly:
- Held at a postal office: If your order is available for pickup at a postal office, we will inform you of the location so you can retrieve it.
- Returned shipment: If the package is returned due to non-collection or an incorrect delivery address, you will need to wait for us to receive it before we can arrange a reshipment or issue a refund for the total value of the items (shipping costs are non-refundable).
- Lost shipment: If the package is confirmed as lost, we can either resend the items or provide a full refund, based on your preference.
- Damaged shipment: If your package arrives damaged, please contact us immediately with photos of the package and the products so we can arrange an appropriate solution.
Damages
If you see that the package arrives damaged, please take photos before opening it.
Whether the package is damaged or not, please test the products are working properly as soon as possible. In general, the products can be tested without installing them. Check the Returns Polity for more details.
Returns Policy
For more detail, please review our Returns Policy.
For more information, please contact us by email