Shipping policy

Our products can be purchased directly from us through this website and from the Tindie or Etsy stores. All shipments are made from Spain, regardless of the store used to make the purchase. Read the following sections to understand the preparation time for your order, shipping, taxes, etc.

Processing time

Your order will be processed and you will receive the tracking number within 1-3 business days.
Then the package will be delivered to the post office within 1-4 business days.

In special cases, such as when we are on vacation, a notice will appear on the page indicating when order processing will resume.

Shipping rates and delivery estimates

All shipping methods offered are through Correos Spain. When they arrive in your country, they will be delivered by the corresponding state-owned company in your country, for example: USPS, Deutsche Post, Japan Post, NZ Post, Correos Mexico, etc.

The shipping cost includes taxes, bubble envelope/box, extra bubble layer.

SHIPMENT METHODS
 ESTIMATED DELIVERY TIME SHIPMENT COST
Certified Envelope (to Spain):

  • Requires a signature.
  • Includes tracking.
 3-5 business days 6.3 €
Mailbox/Uncertified Envelope (to the USA):

  • It is dropped in the mailbox, without a signature.
  • Includes tracking.
 2-5 weeks 7.3 €
Certified Envelope (All of the World):

  • Requires a signature.
  • Includes tracking.
 2-5 weeks
 9.3 €
Standard Certified Package (All of the World):

  • Requires a signature.
  • Includes tracking.
  • If the order is less than 500 grams including all packaging, it will be sent as
    Premium Certified Package at the same price; otherwise, it will be sent as indicated.
 1-3 weeks
 42 – 52 €
Ordinary Envelope (All of the World):

  • It is only offered to resend your order when it has been returned with the first shipment,
    or for replacement parts.
  • There is no refund if it is lost.
 2-6 weeks 0 – 4 €

Shipment tracking

You should receive an email with the link where you can check the tracking number. It can also be checked in other pages like 17track:

  • https://www.correos.es/es/en/tools/tracker/items/details?tracking-number=XXXX
  • https://t.17track.net/en#nums=XXXX
  • https://parcelsapp.com/en/tracking/XXXX

Please replace the XXXX with your tracking number.

Customers from the USA, Canada:

In some countries, the destination postal company does not update the tracking information at every step during the shipment. It is common that they do not mark it as delivered, even if you have received it.
In case of any issue, we as senders can open an inquiry to check the actual status of the shipment if needed.

Customs, duties, and taxes

European customers must need to pay the VAT in the payment progress.
Non-European customers may need to pay it for picking up the package. This depends on the maximum value of imported goods for you country.

The giltesa’s shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed, Lost, Returned, or Damaged Shipments

If your shipment has not arrived within the estimated delivery time, please contact us so we can file a claim with Correos Spain. They will coordinate with your country’s postal service to investigate the status of your package. Since international shipments involve multiple courier companies, the resolution process may take up to 2 months, although it is usually resolved within 3 weeks.

Once the issue has been resolved, we will proceed accordingly:

  • Held at a postal office: If your order is available for pickup at a postal office, we will inform you of the location so you can retrieve it.
  • Returned shipment: If the package is returned due to non-collection or an incorrect delivery address, you will need to wait for us to receive it before we can arrange a reshipment or issue a refund for the total value of the items (shipping costs are non-refundable).
  • Lost shipment: If the package is confirmed as lost, we can either resend the items or provide a full refund, based on your preference.
  • Damaged shipment: If your package arrives damaged, please contact us immediately with photos of the package and the products so we can arrange an appropriate solution.

Damages

If you see that the package arrives damaged, please take photos before opening it.

Whether the package is damaged or not, please test the products are working properly as soon as possible. In general, the products can be tested without installing them. Check the Returns Polity for more details.

Returns Policy

For more detail, please review our Returns Policy.

 

For more information, please contact us by e-mail